Gmail Community Forums is a good place to start – connect with other users.There is a huge chance that step one and step two will leave some people still in the dark or maybe you need an answer sooner than later, so here are the other ways you can contact Google at the exact level you’re looking for. Google has offices around the world, each having a different function, and if you know which local office you need to reach, there is a full list available of phone numbers and addresses for the local Google offices. If you already know who you want to talk to, dial that person’s extension by pressing 8 to dial by name. But this is general and you have to go through an automated system to system (hint: press 5 for customer service). Calling 1-65 for general inquiries from technical support to customer service. The general contact page and the forums didn’t yield results. Many people have great success in finding answers just by searching, but when you can’t find what you’re looking for, you can always ask questions about any of these Google products: AdSense, Blogger, Chrome, Gmail, Google Affiliate Network, Google Analytics, Google Books, Google Apps, Google Calendar, Google Chat, Google Checkout Merchant, Google Commerce, Google Custom Search, Google Docs, Google Drive, Google Earth, Google Fusion Tables, Google Maps, Google News, Google Voice, Google Wallet, Google+ Hangouts, Orkut, Picasa, YouTube, and more. You might just find exactly what you need right off the bat, but if you don’t, you can always try which can help you direct to general answers about Google products.Īlso in your first round of trying to contact Google, try the Product Forums which Google employees are known to monitor and respond. The first place to start is /contact where you can search by Google product. Google is infamous for ignoring contact forms and for messages going into a giant black hole, but you can get around that. Whether you’re a phone person or an email person, there are ways to actually get in touch with the perfect person to get your questions answered, and while most of these are not a secret at all, it isn’t overly evident on most of Google’s pages and takes digging. If you did not purchase Chrome upgrades, see the Chromebook support options for consumers.If you have a computer/device and the internet, you’re most likely using a Google product right this very second, and there is a chance you’ve had a challenge at some point that you wished you could talk to someone at Google about. Receive updates on an issue by clicking the star next to the issue ID number. Check the known enterprise issues list to see if Google is already addressing your issue.Try to capture logs while reproducing a browser issue.Try to diagnose the device's issue by collecting logs and using Log Analyzer. You can also Learn more about the Support Center. To manage your organization's support cases online, you can open a support case in the Google Cloud Support Center. Click Get Pin.įor a list of local support contact phone numbers by country, see our worldwide phone number list. Before you dial the number, please make sure you have your PIN ready.įind your support PIN in the Google Admin console under Support > Contact support > Chrome browser and devices > Phone. Phone support is available for customers who have purchased upgrades for Chrome Services or who have a Google Workspace support PIN. See What's supported? for a detailed list of what we support.
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